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Cancellation Policy

At Elevate Football Development, we understand that plans can change unexpectedly. To protect the interests of both our valued customers and our business, we have established the following cancellation policy. Please review this information carefully before finalising any booking or registration.

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1. Cancellations for Sessions Paid in Full at the Time of Booking

Cancellation Timeframe & Refund Eligibility

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• 7 days or more before the start date
You will receive a 100% refund of your booking fee.

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• 3 to 6 days before the start date
You will receive a 50% refund of your booking fee.

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• Up to 48 hours before the start date
No refund will be issued.

 

 

2. Cancellations Initiated by Football Development

A 100% refund will be issued if Football Development must cancel your session due to:

  • Unforeseen circumstances

  • Force majeure situations

  • Natural disasters

  • Ground closures

  • Suspected fraudulent activity

  • Any compulsory reason that prevents the session from being delivered

In these cases, you will be notified promptly and refunded in full.

 

3. Minimum Transaction Refund Limit

Refunds cannot be issued for any transaction with a total cost below $50, regardless of cancellation reason.

 

4. Non-Refundable Programs (New 10-Week Programs)

Some of our new long-term programs (e.g., 10-week development programs) require a 30% deposit at registration and become non-refundable once registration is completed.

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  • The 30% deposit is non-refundable under all circumstances.

  • The remaining balance, once paid, is also non-refundable, unless Football Development cancels the program based on the reasons listed in Section 2.

These programs have limited spaces and involve upfront planning and facility bookings, therefore we cannot allow cancellations after registration.

 

5. How to Cancel Your Booking

If you need to cancel, please contact us as soon as possible to avoid forfeiting your refund eligibility.

Email your cancellation request to: elevatefootballdevelopment@gmail.com
Please include:

  • Your full name

  • Session/program name

  • Booking date

  • Account details for refund processing (if required)

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For questions or further information, feel free to contact us anytime.

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