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Privacy policy

Last Updated: 18/11/2025

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This Privacy Policy explains how Elevate Football Development (“the Club”, “we”, “us”, “our”) collects, stores, uses and discloses personal information. This includes information collected at coaching sessions, programs, live events, via websites, mobile applications, social media, email, and any other interactions with us.

By providing your personal information or registering your child in any of our programs, you agree to the terms of this Privacy Policy.

 

1. What Is Personal Information?

“Personal information” refers to any information or opinion about an identified individual, or an individual who is reasonably identifiable, regardless of whether the information is true or recorded in material form.

This includes sensitive information, such as health or medical information, which is handled with extra care and protection.

De-identified information (data that cannot identify a person) is not considered personal information.

 

2. What Personal Information Do We Collect?

We may collect the following information depending on your interaction with us:

 

2.1. Participant and Parent/Guardian Information

  • Full name

  • Date of birth and/or age

  • Contact information (address, phone numbers, email)

  • Emergency contact information

  • Medical or health information relevant to safe participation (e.g., allergies, injuries, conditions)

 

2.2. Payment and Registration Information

  • Program registration details

  • Payment records

  • Attendance records

  • Communications with the Club

 

2.3. Website, Social Media & Technology Use

  • IP address

  • Device and browser information

  • Website and app usage data

  • Cookies and analytics information

 

2.4. Photos and Media

We may collect images or videos taken during training, games, and events for promotional, marketing, and social media purposes, unless you opt out.

 

3. How We Collect Personal Information

We may collect personal information through:

  • Online registration forms

  • Email, phone, or in-person communications

  • When you attend coaching sessions, camps, or events

  • Website or app analytics

  • Social media interactions

  • Third-party booking or payment platforms

We collect personal information directly from you unless it is unreasonable or impractical to do so (e.g., collecting emergency contacts or medical information for a child).

 

4. Why We Collect Personal Information

We collect and use personal information to:

  • Register participants in our programs

  • Communicate about sessions, cancellations, updates, and schedules

  • Provide coaching, activities, and safe program participation

  • Maintain medical and emergency readiness

  • Process payments and manage accounts

  • Improve our programs and customer experience

  • Manage marketing and promotional activities

  • Comply with legal and insurance requirements

We only collect information that is reasonably necessary for our operational purposes.

 

5. Sensitive Information (Health & Medical Data)

We may collect sensitive health information when it is necessary to ensure the safety and well-being of participants.

This includes information about:

  • Allergies

  • Injuries

  • Medical conditions

  • Emergency plans (e.g., asthma or anaphylaxis)

This information is stored securely and only shared with staff who need it to supervise sessions safely.

 

6. Disclosure of Personal Information

We may disclose information to:

 

6.1. Third-Party Suppliers (“Partners”)

These partners assist us with:

  • Payment processing

  • Registration systems

  • Website hosting

  • Marketing or communication systems

  • Insurance or legal requirements

Partners operate independently and may have their own privacy policies. We aim to maintain an updated list of Partners on our website.

 

6.2. Coaches and Staff

For program delivery, safety, attendance tracking, and emergency readiness.

 

6.3. Legal or Emergency Situations

We may disclose information when required by law or when necessary to:

  • Protect a participant or another person from harm

  • Assist medical providers during emergencies

  • Assist law enforcement

 

7. Storage & Security of Personal Information

We take reasonable steps to protect the security of personal information, including:

  • Secure digital storage systems

  • Access restrictions for staff

  • Encryption where applicable

  • Confidentiality obligations for employees and contractors

We retain personal information only as long as necessary to comply with legal, operational, or insurance obligations.

 

8. Photography, Video & Social Media

Photos and videos may be captured at sessions and events. These may be used for:

  • Website content

  • Social media posts

  • Marketing materials

  • Training materials

You may opt out at any time by notifying us before your program begins.

 

9. Access and Correction of Personal Information

You may request access to the personal information we hold about you, or ask us to correct inaccurate information.

Requests may be made in writing to:
Email: elevatefootballdevelopment@gmail.com

We will respond within a reasonable timeframe.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy at any time. The latest version will always be available on our website and the date of the update will be displayed.

We may also notify you directly if changes materially affect you.

 

11. Contact Us

If you have any questions about this Privacy Policy, or if you wish to access, correct, or update personal information, please contact:

Elevate Football Development
Email: elevatefootballdevelopment@gmail.com
Phone: 0426 848 827
Website: elevatefootballdevelopment.com

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